Conor Comment
Demo

Terms & Conditions

Last updated: 2026-01-04

These Terms & Conditions (“Terms”) govern your access to and use of Conor Comment (“we”, “us”, “our”), including our website, pilot programs, and any related software, services, and content (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

Contents

1. Scope and definitions

These Terms apply to (a) the marketing website and any forms (including “request a pilot/demo”), and (b) the Service provided to business customers.

“Customer” means the organization purchasing or using the Service. “Authorized User” means an individual authorized by the Customer to access the Service.

If you have a separate written agreement with us (for example, an MSA/DPA), that agreement may control over these Terms in case of conflict.

2. Eligibility and accounts

  • You must be able to form a binding contract to use the Service.
  • You are responsible for all activity under your account and for maintaining the confidentiality of credentials.
  • You must provide accurate and complete information when requested (for example, for billing or access provisioning).

3. Pilot program

We may offer a time-limited pilot. Pilot terms (duration, scope, limits, and success criteria) may be described in writing (email or dashboard) and are incorporated by reference.

  • Pilot access may be limited by comment volume, number of pages, number of ad accounts, or supported markets/languages.
  • Pilot is provided “as is” and may change during the pilot period to improve reliability or safety.
  • Either party may end the pilot at any time with notice.
A pilot does not guarantee ongoing access or any specific business results (conversions, ROAS, CTR, etc.).

4. Service description

Conor Comment automates proactive sales comments at scale for Facebook dark posts/ads. It is not community management, inbox support, or customer support automation.

Depending on configuration, the Service may (a) ingest active ad/dark post URLs, (b) detect comment status, (c) select or generate the appropriate comment according to Customer-defined rules and approved configuration, (d) publish comments, and (e) log actions and performance signals.

The Service may rely on browser automation or platform UI flows, depending on your setup. Platform changes outside our control may impact functionality.

5. Customer obligations

  • Provide access to the relevant Facebook assets (pages, ad accounts) as required for the agreed workflow.
  • Provide accurate templates, languages, market rules, destination links, and UTM requirements.
  • Ensure you have rights and permissions to provide any data, content, and assets you upload or connect to the Service.
  • Use the Service in compliance with applicable laws and the applicable platform policies (for example, Meta policies).
If the Customer provides incorrect templates, links, or market mappings, the Customer is responsible for resulting misdirected traffic or performance impact.

6. Acceptable use

You may not use the Service to engage in unlawful, misleading, deceptive, or abusive activity.

  • Do not attempt to circumvent platform limits or restrictions, or to evade enforcement actions.
  • Do not use the Service to post spam, harassment, hate, or content that violates applicable platform rules.
  • Do not probe, scan, or test the vulnerability of our systems or attempt unauthorized access.
  • Do not reverse engineer the Service except to the extent prohibited by law.
We may suspend or limit access if we reasonably believe your use creates risk to the Customer, us, or third parties (including platform enforcement risk).

7. Third-party platforms and dependencies

The Service interacts with third-party platforms (for example, Meta/Facebook) and may integrate with third-party tools (analytics, storage, messaging).

We are not responsible for third-party services, and they may change, suspend, or restrict access at any time. Your use of third-party platforms is governed by their terms and policies.

8. AI-assisted features

The Service is primarily rule-based and deterministic. Comments are selected and published according to rules, templates, languages, links, and other conditions defined or approved by the Customer.

AI-assisted processing is used only where specifically agreed with the Customer, for example to analyze visual or textual ad content, classify content, or generate or adapt comments based on the context of an advertisement.

Where AI-assisted processing is enabled, it is limited to the agreed functionality. Customer data is not intentionally provided to AI providers for unrelated purposes or for the training of our own general-purpose AI models.

9. Fees, billing, and taxes

If the Service is paid, fees and billing terms (including pricing tiers, comment volume, and any overages) will be described in the order form, pricing page, or invoice.

  • Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, or VAT (except taxes on our income).
  • If payments are handled via a third-party payment processor, their terms apply to payment processing.
  • Late payments may result in suspension, subject to applicable law.
If you are on a pilot, fees may not apply during the pilot period unless explicitly agreed.

10. Intellectual property

We retain all rights, title, and interest in and to the Service, including software, designs, documentation, and trademarks.

Customer retains rights to its content, templates, brand assets, and data that Customer provides to the Service.

  • You grant us a limited right to process Customer content solely as necessary to provide, maintain, secure, support, and operate the Service, and to comply with applicable law.
  • Feedback you provide may be used by us to improve and develop the Service, provided that such use does not disclose Customer confidential information.

11. Confidentiality

Each party may receive confidential information from the other. Confidential information must be protected using reasonable care, used only as necessary to fulfil obligations under these Terms or the applicable agreement, and disclosed only to personnel, contractors, or service providers who need access for that purpose and are subject to appropriate confidentiality obligations.

  • Confidential information excludes information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.
  • Disclosure may be required by law or valid legal process, in which case the receiving party will provide notice where legally permitted.

12. Data protection

Our Privacy Policy describes how we handle personal data for the website and Service.

For B2B use, the Customer is typically the controller of personal data processed through the Service, and we act as a processor/service provider, processing such data according to the Customer's instructions, the agreed Service configuration, and applicable law.

Where required, we can execute a Data Processing Addendum (DPA) describing relevant subprocessors, processing purposes, security measures, and applicable data transfer safeguards.

13. Availability and support

We aim to keep the Service reliable, but availability may be affected by maintenance, updates, third-party outages, and platform changes.

Support channels, service levels, and response targets may be defined in the applicable plan, pilot scope, order form, or separate written agreement.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms or if we must do so to comply with law or protect safety.

  • On termination, your right to use the Service ends immediately.
  • We may delete or return Customer data per agreed retention terms and applicable law.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee any specific performance outcomes, including conversion rates, ROAS, CTR, revenue, or other commercial results.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF YOU ARE ON A FREE PILOT, €100).

Some jurisdictions do not allow certain liability limitations, so some of the above may not apply to you.

17. Indemnification

You will indemnify and hold us harmless from claims arising out of (a) Customer content, templates, links, or instructions, (b) use of the Service in violation of these Terms or law, or (c) violation of third-party rights or platform policies by Customer or its Authorized Users.

18. Governing law and disputes

These Terms are governed by the laws of Latvia, without regard to conflict of law principles.

Any disputes arising from these Terms will be resolved in the courts of Latvia, unless otherwise required by applicable law or agreed in a separate written agreement.

If the parties agree to a different jurisdiction or dispute resolution process, the applicable signed agreement will govern.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date.

If changes are material, we may provide additional notice as required by law.

Contact
Amedera SIA
Plavniekkalna 44, Katlakalns, Kekavas nov.
Latvia
team @ conorcomment.com
This document is provided for transparency and operational clarity. It is not legal advice.